Customer Participation Agreement

Last Updated/Effective: January 01, 2026

The terms of this Participation Agreement ("Terms") are provided by Tatify Studio LLC. and its affiliates ("Company", "we", "our" or "us"). These Terms apply to an individual customer ("you") and your access and use of (1) our websites located at https://www.tatifystudio.com, and all successor links and associated web pages, websites, and social media pages (the "Sites"), (2) mobile applications that may be downloaded to your smartphone or tablet (each an "App"), (3) online services (collectively (1) to (3), the "Services") and (4) products accessible via the Site and the App, such as point of sale devices (the "Products").

IMPORTANT NOTICE:

YOU AND COMPANY AGREE TO RESOLVE MOST DISPUTES SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ARBITRATION, CLASS ACTION, ANY OTHER KIND OF REPRESENTATIVE PROCEEDING, OR BY JURY TRIAL. IF YOU DO NOT WISH TO ARBITRATE DISPUTES WITH COMPANY, YOU MAY OPT OUT OF ARBITRATION BY FOLLOWING THE INSTRUCTIONS PROVIDED IN SECTION 11(j). If you do not agree to these Terms, you may not use or purchase our Products or Services.

1. Acceptance of Terms

By accessing or using our Services or Products, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services or Products.

2. Eligibility

You must be at least 18 years old to use our Services or Products. By using our Services or Products, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

3. Services Description

Tatify Studio Pro provides a comprehensive studio management platform including but not limited to:

  • Appointment scheduling and calendar management
  • Client relationship management
  • Point of sale and payment processing
  • Session timing and billing
  • Inventory management
  • Employee management
  • Financial reporting and analytics
  • Communication tools including SMS notifications

4. Account Registration and Security

To access certain features of our Services, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities that occur under your account

5. Subscription and Payment Terms

Subscription Plans: We offer various subscription tiers (Starter, Professional, Enterprise) with different features and pricing.

Billing: Subscription fees are billed in advance on a monthly or annual basis depending on your selected plan. All fees are non-refundable except as required by law.

Free Trials: We may offer free trial periods. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.

Payment Processing: Payments are processed through third-party payment processors including Stripe. You agree to provide valid payment information and authorize us to charge your payment method.

Price Changes: We reserve the right to change our pricing with 30 days notice to existing customers.

6. Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. No refunds will be provided for partial subscription periods except as required by law.

7. Data Ownership and Privacy

You retain all rights to your customer data, appointment information, and other content you submit to our Services. We will not share your data with third parties except as described in our Privacy Policy or as required by law.

For detailed information about how we collect, use, and protect your data, please review our Privacy Policy.

8. Acceptable Use

You agree not to:

  • Use the Services for any illegal purpose or in violation of any laws
  • Violate or infringe upon the rights of others
  • Transmit any viruses, malware, or other harmful code
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Services
  • Use the Services to harass, abuse, or harm others
  • Impersonate any person or entity
  • Collect or harvest information from the Services without permission

9. Intellectual Property

All intellectual property rights in the Services and Products, including software, designs, trademarks, and content, are owned by or licensed to Company. You may not copy, modify, distribute, or create derivative works based on our intellectual property without our written permission.

10. Service Availability and Support

We strive to provide 99.9% uptime for our Services but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time.

Support is provided via email at support@tatifystudio.com and phone at (470) 783-0629 during business hours.

11. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY:

This section affects your rights and will have a substantial impact on how claims you and Company have against each other are resolved.

Informal Resolution: Before filing a claim, you agree to contact us at support@tatifystudio.com to attempt to resolve the dispute informally.

Binding Arbitration: If informal resolution fails, any dispute arising out of or relating to these Terms or the Services will be resolved through binding arbitration rather than in court, except that either party may bring an individual action in small claims court.

Class Action Waiver: You and Company agree that any proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Opt-Out Right: You may opt out of arbitration by sending written notice to support@tatifystudio.com within 30 days of first accepting these Terms.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Company from any claims, losses, damages, liabilities, and expenses (including attorneys' fees) arising out of your use of the Services, violation of these Terms, or infringement of any rights of another person or entity.

14. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Services. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions.

17. Contact Information

Tatify Studio LLC

Email: support@tatifystudio.com

Phone: (470) 783-0629

Website: https://www.tatifystudio.com

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Services, constitute the entire agreement between you and Company concerning the Services.

By using Tatify Studio Pro, you acknowledge that you have read, understood, and agree to be bound by these Terms.